Alternative payment methods available through Discord support.

Refund Policy

Refund Policy

Effective Date: July 15, 2026

Before making a purchase from DarkServ, customers are responsible for reviewing the product description, system requirements, Terms of Service, and any available product information to ensure that the selected product meets their expectations and requirements.

If you have any questions about a product before purchasing, you may contact DarkServ support through our official support channels for clarification before completing your order.

1. Digital Products and License Keys

All products sold by DarkServ are digital products delivered electronically, including but not limited to license keys, digital access, subscriptions, and related services.

Due to the nature of digital products, refunds are limited once a product has been delivered, accessed, revealed, redeemed, activated, or otherwise made available to the customer.

A delivered License Key is considered consumed once it has been revealed or provided to the customer, as digital products cannot be returned after delivery.

2. Eligible Refunds and Replacements

If a License Key or Digital Product is confirmed to be invalid or defective upon first use, customers must contact DarkServ support for verification.

After reviewing the issue, DarkServ may provide:

  • A replacement License Key or product, where possible; or
  • A refund if a valid replacement cannot be provided.

Refunds and replacements are determined after verification of the reported issue.

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • The customer purchased the wrong product.
  • The customer did not review the product description or requirements before purchasing.
  • The product is incompatible with the customer's hardware, software, operating system, or setup.
  • The License Key has been successfully delivered, revealed, redeemed, activated, or used.
  • The customer changes their mind after purchase.
  • The product no longer works due to changes made by third-party developers, platforms, or services.
  • The customer loses access due to actions taken by third-party platforms or providers.
  • The customer violates applicable product rules, licensing terms, or usage requirements.

4. Third-Party Products

Many products sold by DarkServ are created and maintained by third-party developers.

DarkServ is not responsible for decisions made by third-party developers, including:

  • product updates;
  • changes in functionality;
  • discontinuation of services;
  • compatibility changes;
  • third-party account restrictions or enforcement actions.

Such situations generally do not qualify for refunds.

5. Lifetime Products

For products advertised as "Lifetime," lifetime refers to the lifetime of the specific product or project provided by the original developer.

A Lifetime License does not mean lifetime access for the customer.

If the original developer permanently discontinues the product or service, the Lifetime License shall be considered fulfilled.

6. Refund Request Process

All refund or replacement requests must be submitted through DarkServ's official support channels.

Customers should provide:

  • Order information;
  • The email address used for purchase;
  • A description of the issue;
  • Any relevant screenshots or information that may help verify the problem.

Customers must allow reasonable time for troubleshooting and verification before a refund decision is made.

Requests submitted outside official support channels may not be processed.

7. Fraudulent Requests and Payment Disputes

Submitting false refund claims, abusing the refund process, or initiating fraudulent payment disputes after receiving a product may result in account restrictions and refusal of future purchases.

DarkServ reserves the right to provide transaction and delivery information to payment processors when responding to payment disputes.

8. Contact

For refund requests or product-related assistance, customers may contact DarkServ through our official Discord support ticket system or by email at support@darkserv.vip.